Applied Crisis Communication and Crisis Management

Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a ...

Applied Crisis Communication and Crisis Management

Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters.

Ongoing Crisis Communication

Emphasizing the role of communication, W. Timothy Coombs uses a three-staged approach to crisis management—pre-crisis, crisis, and postcrisis.

Ongoing Crisis Communication

Crisis communication is the lifeblood of crisis management: When communication is ineffective, so is the crisis management effort. Emphasizing the role of communication, W. Timothy Coombs uses a three-staged approach to crisis management—pre-crisis, crisis, and postcrisis. He reviews the latest research, explains how crisis communication can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation.

Effective Crisis Communication

Unlike other crisis communication texts, this acclaimed book answers the question, “what now?” and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication.

Effective Crisis Communication

In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, “what now?” and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. New to the Fourth Edition: New and updated examples and case studies include diverse cases from recent headlines such as SeaWorld’s reaction to Blackfish, the United Airlines debacle, and the Flint Water Crisis. Updated theories and references throughout provide you with the latest information for effective crisis communication.

Crisis Communication

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders.

Crisis Communication

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

Theorizing Crisis Communication

By incorporating the latest theoretical work from organizational studies, sociology, psychology, public relations, and public health, the authors reveal how this vast body of research offers important insights into the similarities, ...

Theorizing Crisis Communication

Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events

Social Media and Crisis Communication

Crisis managers must be cognizant of their social media choices and utilization
during a crisis. ... Crisis managers must integrate social media into their crisis
communication efforts or they will fail to maximize the value communication can
add to crisis management ... Applied crisis communication and crisis
management.

Social Media and Crisis Communication

Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape.

Organizational Crisis Communication

Ongoing Crisis Communication; Planning, Managing, and Responding. Los
Angeles: Sage. Coombs ... Teaching the crisis management/communication
course. ... Applied Crisis Communication and Crisis Management: Cases and
Exercises.

Organizational Crisis Communication

This book is not available as a print inspection copy. To download an e-version click here or for more information contact your local sales representative. When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

Communication and Organizational Crisis

Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle ...

Communication and Organizational Crisis

Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron.

Media Strategies for Marketing Places in Crisis

Applying crisis management and crisis communication management The second
part of this chapter opens with the presentation of an integrated model of crisis
management and crisis communication. This is followed by a discussion of the ...

Media Strategies for Marketing Places in Crisis

This text discusses the various dimensions of an image crisis & different strategies to overcome it, both in practice & theory. It is based on analysis of dozens of case studies, public relations campaigns, advertisements, press releases, academic & news articles articles, & websites of cities, countries & tourist destinations.

Public Relations Management

Public Relations Management


The Handbook of Crisis Communication

The chapters in this section all contribute to theory building in crisis
communication. ... Jin, and Cameron (chapter 26) provide a rich discussion of
how contingency theory can be applied to crisis communication. ... Horsley (
chapter 27) explores crisis communication theory in relation to emergency
management agencies.

The Handbook of Crisis Communication

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Crisis Communications

Crisis communication is an ever-evolving form of communication that is integral to a business’s success.

Crisis Communications

Crisis communication is an ever-evolving form of communication that is integral to a business’s success. When tragedy strikes, businesses must have a thorough plan of response that manages the situation and protects their brand. This paper discusses the definition of crisis communication, its history, and how modern trends like social media, have revolutionized it. This study is important because it influences a business’s public perception, and sustainability. Thorough knowledge of crisis communication is critical to a business student’s education and will prepare them for working in fast-paced communication and business environments. An analysis of this topic should yield an understanding of crisis communication and how it can be best applied in crisis situations.

Conflict and Crisis Communication

These all make a review of the relevance and impact of ethical considerations in
conflict and crisis situations timely. ... The work of applied psychologists will often
be referred to as a reference point as this is a field in which much consideration ...

Conflict and Crisis Communication

Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities. By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in the field, this book proves to be a practical, comprehensive and up-to-date resource. Discussion of relevant past incidents âe" such as the 1993 WACO siege in the United States âe" is used to enhance learning, whilst an examination of the application of critical incident management to individuals with mental disorder offers groundbreaking insight from clinicians working in this area. Conflict and Crisis Communication is an excellent source of reference for national and international law enforcement agencies, professionals working in forensic settings, and also postgraduate students with an interest in forensic psychology and forensic mental health.

Handbook of Risk and Crisis Communication

CRISIS. AND. RISK. COMMUNICATION. Beginning as a relatively innocent way
of expanding the scope and purpose of applied communication theory and
research, interest in crisis management and communication has grown into a ...

Handbook of Risk and Crisis Communication

The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as: "What is likely to happen, to whom, and with what consequences?"; "To what extent can science and vigilance prevent or mitigate negative outcomes?"; and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook of Risk and Crisis Communication enlarges the approach to defining and recognizing risk and how should it best be managed. It provides vital insights for all disciplines studying risk, including communication, public relations, business, and psychology, and will be required reading for scholars and researchers investigating risk and crisis in various contexts.

Building Effective Crisis Communications for Disaster Recovery

This study evaluates public relations campaigns launched by the Chinese government to facilitate long-term disaster recovery after the 2008 Wenchuan earthquake.

Building Effective Crisis Communications for Disaster Recovery

This study evaluates public relations campaigns launched by the Chinese government to facilitate long-term disaster recovery after the 2008 Wenchuan earthquake. Theory of Discourse of Renewal is employed to study how the Chinese government utilized communication to help communities recover from disaster, and promote community growth.

Public Response to Alerts and Warnings on Mobile Devices

... and proceedings. His books include Effective Crisis Communication (Sage,
2007); Crisis Communication and the ... He also wrote Ethics in Organizational
Communication (Hampton, 1998), a comprehensive treatment of ethical issues of
communication faced by organizations. ... Dr. Sellnow is the former editor of the
National Communication Association's Journal of Applied Communication
Research.

Public Response to Alerts and Warnings on Mobile Devices

This book presents a summary of the Workshop on Public Response to Alerts and Warnings on Mobile Devices: Current Knowledge and Research Gaps, held April 13 and 14, 2010, in Washington, D.C., under the auspices of the National Research Council's Committee on Public Response to Alerts and Warnings on Mobile Devices: Current Knowledge and Research Needs. The workshop was structured to gather inputs and insights from social science researchers, technologists, emergency management professionals, and other experts knowledgeable about how the public responds to alerts and warnings, focusing specifically on how the public responds to mobile alerting.

Elements of Crisis Intervention Crisis and How to Respond to Them 3rd

Effective crisis intervention is about management, not resolution. The goal of this text is to present the basic elements of crisis intervention so that they can be applied to varying crisis situations.

Elements of Crisis Intervention  Crisis and How to Respond to Them  3rd

Designed to help in day-to-day, on-the-scene crisis intervention, ELEMENTS OF CRISIS INTERVENTION: CRISES AND HOW TO RESPOND TO THEM, 3e offers a nuts-and-bolts presentation of the most important information and concepts needed to be an effective crisis worker. Using a practical, hands-on approach, this one-of-a-kind text provides information, strategies, and guidelines in a quick-reference, outline format. The emotional equivalent of physical first aid, crisis intervention is the act of interrupting the downward spiral of maladaptive behavior as skillfully and as quickly as possible--and returning the sufferer to a pre-crisis level of coping. Effective crisis intervention is about management, not resolution. The goal of this text is to present the basic elements of crisis intervention so that they can be applied to varying crisis situations. A concise handbook for helping professionals who work on the front lines of crisis intervention, it is perfect for crisis interveners, first responders, counselors, nurses, disaster responders, EMTs, law enforcement, human service workers, psychologists, social workers, teachers, agency directors, military, and any other professionals who encounter crisis situations. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Crisis Management Concepts Methodologies Tools and Applications

"This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Crisis Management  Concepts  Methodologies  Tools  and Applications

"This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Crisis Negotiations

The 5th Edition of this classic text presents a user-friendly resource for practicing negotiators and a ready reference for courses in crisis management in criminal justice, psychology, and criminology programs.

Crisis Negotiations

The 5th Edition of this classic text presents a user-friendly resource for practicing negotiators and a ready reference for courses in crisis management in criminal justice, psychology, and criminology programs. The new edition has added summary bullet points for easy reference when negotiators are in the field, a review of the literature since the last edition appeared, a discussion of the strategic planning process involved in high-risk negotiation incidents focused clearly on the critical questions negotiators need to ask themselves about a high-risk incident, and a practical applied-psychology approach to personalities that engage in high-risk incidents. New focus on strategic and tactical planning in crisis incidents Fresh information on "debriefing the stress" after a crisis management operation Quick-reference "Bullet Points for the Field" available in the book and as a handy download from the companion website New case studies demonstrate lessons learned in recent crises Updated text boxes from authorities in the field New applied material on the personalities involved in high-risk hostage and barricaded incidents