No Hard Feelings

Either extreme hurts employee health and productivity. Liz Fosslien and Mollie West Duffy take a charming and deeply researched look at how emotions affect our professional lives and how we can navigate emotions at work.

No Hard Feelings

'Full of lively illustrations and practical examples to show how you can harness emotions to become more creative, collaborative and productive' Adam Grant, author of Originals 'A must-read' Susan Cain, author of Quiet How do you stop the office grouch ruining your day? How do you enjoy a holiday without obsessing over your inbox? Should you accept your colleague's request to follow you on Instagram? The modern workplace can be an emotional minefield, filled with confusing power structures and unwritten rules. We're expected to be authentic but not too authentic. Professional but not stiff. Friendly but not an oversharer. As organizational consultants and regular people, we know what it's like to experience uncomfortable emotions at work - everything from mild jealousy and insecurity to panic and rage. Ignoring or suppressing what you feel hurts your health and productivity but so does letting your emotions run wild. In this book we'll help you figure out which emotions to toss, which to keep to yourself, and which to express in order to be both happier and more effective. We'll share the latest research and helpful tips, and reveal the surprising reason why you'll actually be more healthier and focused if you're less passionate about your job. Drawing on what we've learned from behavioural economics, psychology and our own experiences at countless organizations, we'll show you how to bring your best self (and your whole self) to work every day.

Understanding Emotion at Work

This introductory text on emotions is aimed specifically at students of management and organization studies.

Understanding Emotion at Work

This introductory text on emotions is aimed specifically at students of management and organization studies. Written accessibly, it avoids pat prescriptions, but leaves the reader with challenging questions about the intrinsic nature of emotions to the design and management of organizations.

Emotions at Work

In this book, the authors provide up-to-date thinking and research on the broad range of emotional experience in working environments with particular attention to the causes of emotional change, the consequences of emotional experience for ...

Emotions at Work

In this book, the authors provide up-to-date thinking and research on the broad range of emotional experience in working environments with particular attention to the causes of emotional change, the consequences of emotional experience for individuals and their organisations, and the implications for effective strategies for managing individuals (including oneself) and organisations. * Offers systematic coverage of the latest concepts of emotion and methods for research in organisations * Includes scientific understanding and critique of the field as well as implications for organisational practice.

Emotions at Work

These scenarios also depict the relationship between emotions and workplace culture. There are organizational practices that deal with emotions; they promote certain feelings and emotional behaviors and suppress others according to the ...

Emotions at Work

Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display—all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of "emotion management," the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.

Emotion at Work

Emotions are experienced at work and thus far organizational psychologists have paid relatively little attention to them . In later sections of this article , we look at some of the available theory and evidence about the experience and ...

Emotion at Work

Emotion at work has recently grabbed the attention of both researchers and practitioners working in the field of organizational psychology. As the limitations of the concepts of stress and satisfaction become more apparent and jobs in the service and human service sectors make increasing demands on employees' emotional displays, new questions are being asked about feelings in the workplace. What is the nature of emotion at work? How is it relevant to work? What kinds of emotional displays do employers have to deal with? How do these emotional demands impact on workers? This special issue addresses these and other key issues in the field.

Communicating Emotion at Work

The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion.

Communicating Emotion at Work

Emotional communication is a crucial but often underappreciated force in our working lives - it enhances or impedes occupational success, forges meaningful bonds among co-workers, and shapes the moral character of our workplaces. Collective performances of emotion define an organization's culture. They define how organizations are perceived by their customers and communities. Although often subject to perverse manipulation, the communication of emotion can make our work humane, rewarding, and even good. Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work. Designed to help readers become more mindful of the organizational practices that shape their emotional well-being, this accessible text will be particularly useful in courses focused on organizational communication, business, and organizational behaviour.

The Power of Emotions at Work

We haven't been taught how to make the workplace a healthy social and emotional environment where each of us can do our best work in an atmosphere of respect, professionalism, kindness, laughter, and community.

The Power of Emotions at Work

An in-depth guide for all workers—employees, managers, and CEOs—on how to engage our emotions in the workplace to create a productive, creative, and truly workable environment. We’ve all been taught that we must suppress or avoid emotions at work, but this inevitably leads to a loss in productivity, diminished creativity, and crushing job dissatisfaction. Research shows 85 percent of us avoid communicating crucial workplace problems upward, and many of us who are employed are actively looking for a different job. What’s going on? “The foundational problem is that we threw emotions out of the workplace, when in fact, emotions contain the information we need to make our workplaces work,” says Karla McLaren. Now this renowned researcher shares her insights on the skills we most need—and are most often absent in the business world—for healthy, functional, and sustainable workplaces. With The Power of Emotions at Work, McLaren teaches communication and empathy skills to workers at all levels, including: How to co-create a healthy and well-balanced social environment that benefits all workers in any type of organization How to recognize your primary emotional role—and the roles of others How to support people in your organization who perform the most “emotional labor” Where to find authentic motivation and engagement in your job How to go from an “unintentional community” to a place of genuine belonging, and much more We all yearn to be our authentic selves at work, where we feel supported and can communicate our feelings and frustrations in a constructive way. Workplaces are “unintentional communities,” says Karla McLaren, because without access to our emotions at work, we are left without the tools we need to do our best work in a functional community. This is your resource to help you understand and engage intelligently with emotions at work—so you can help to create healthy and intentional communities where people and projects thrive.

The Human Side of Leadership Navigating Emotions at Work

Navigating Emotions at Work Rick Ginsberg, Timothy Gray Davies. but we include it as it represents the most thoughtful and critical analysis of the concept of emotional intelligence, both in terms of its current development and ...

The Human Side of Leadership  Navigating Emotions at Work

Despite the ubiquitous nature of emotions as part of the human psyche, the emotional side of leadership is largely ignored in formal and informal training of managers, often resulting in miscommunication and contributing to stress in the workplace. Though concepts such as emotional intelligence have entered the mainstream, they are often marginalized in managerial practice. This book argues that without acknowledging the powerful influence of emotions—your own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement. Any management decision that involves people (in other words, any management decision) has an emotional component. Given the ubiquitous nature of emotions as part of the human psyche, one would expect leaders and managers to be well-trained and equipped to deal with emotions in the workplace. On the contrary, the emotional side of being a leader is largely ignored in formal and informal training programs, often resulting in miscommunication between managers and their employees, and contributing to workplace stress. Though concepts such as emotional intelligence have entered the mainstream, systematic development of skills in managing emotions in the workplace have yet to emerge, and are often relegated to the touchy-feely end of the spectrum. This book argues that without acknowledging the powerful influence of emotions—their own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement.

Communicating Emotion at Work

Moral Emotions at Work Emotions have been associated with morality since ancient times, but the “moral emotions” have received renewed interest from scholars in recent years (Haidt, 2003; Planalp, 1999; Solomon, 1989).

Communicating Emotion at Work

Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

Social Functions of Emotion and Talking About Emotion at Work

Boredom at work: what, why, and what then? In D. Lindebaum, D. Geddes, and P. J. Jordan (eds), Social Functions of Emotion and Talking About Emotion at Work. Cheltenham, UK: Edward Elgar. Frijda, N. H. (1986). The Emotions.

Social Functions of Emotion and Talking About Emotion at Work

Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them. Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace.Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotion, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place. This, in turn influences the causes, expressions, and consequences of emotions in the workplace.With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion. HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool.

Toxic Emotions at Work

A guide to managing emotional pain at work to improve performance.

Toxic Emotions at Work

A guide to managing emotional pain at work to improve performance. Based on research and examples, it discusses why emotions matter in the workplace, and shows how organizations can manage emotions and institutionalise compassion as part of their company culture to improve results.

The Emotional Self at Work in Higher Education

Chapter 6 , “ Emotional Labor of Instruction Librarians : Causes , Impact , and Management , ” is about emotional labor in library instruction ... The authors write about how visual journaling helped with their emotions at work .

The Emotional Self at Work in Higher Education

The many and varied challenges facing higher education include a culture of publish or perish, increased course loads without more pay or benefits, increased pressure on institutions to compete for students, budget cuts, a political atmosphere targeting higher education, and continued systemic inequities. Those who work in higher ed are under more stress today than ever before. It has never been more important to understand and address the emotional self at work in higher education. The Emotional Self at Work in Higher Education is an essential research publication that generates conversations around the practical implementation of healthy emotional workspace practices in the sphere of higher education and investigates tools, frameworks, and case studies that can create a sustainable and healthy work environment. It moves beyond addressing emotional intelligence to addressing the awakening of a greater sense of the emotional self. Featuring a wide range of topics such as distance education, mindfulness, and artificial intelligence, this book is ideal for educators, researchers, academicians, administrators, and students.

Emotion and Proactivity at Work

in organizations, and suggest some directions for future research on emotions and organizational proactivity at each of the levels of analysis. The Five- Level Model of Emotions in the Workplace In this model, Ashkanasy ( 2003 ) sets ...

Emotion and Proactivity at Work

The first and only volume on emotion and proactivity, filling a niche gap in literature. Individuals' behaviours at work are known to be shaped by cold, or cognitive-motivational, processes as well as hot, or affect-motivational, processes. To date, employee proactivity research has mainly focused on the 'cold' side. But emotion has been proposed to 'energize' employees' proactivity, especially in interdependent and uncertain work environments. In this pioneering work, expert scholars offer new thinking on the process by examining how emotion can drive employees' proactivity in the workplace and how, in turn, that proactivity can shape one's emotional experiences. EPDF and EPUB available Open Access under CC-BY-NC licence.

Emotional Fitness at Work

Emotions. at. Work. When I repress my emotion my stomach keeps score. —John Enoch Powell Encouraging healthy emotions in the workplace is not only good for your team's interaction, from the board room to the assembly line—it is also ...

Emotional Fitness at Work

As the world's economies continue to melt down, Dr. Goldsmith gives us the information we need to help make it through this difficult and scary time. Anyone who wants to keep his or her joband any leader who wants to keep his or her company afloatneeds to learn how to deal with and utilize the power of emotions. Packed with simple tools, tactics, tricks, and techniques, Emotional Fitness at Work will help you to see how feelings directly impact your workforce, to do comprehensive evaluations, and to create an empowered team, even if you've never done it before. Emotional Fitness at Work will cover: Using emotions to work through the recession. How negative thinking affects the bottom line. Truly motivating your team to reach the next level. Reducing anxiety and depression in the workplace. Accepting responsibility and making it profitable.

Emotional Intelligence at Work

But this is the first to translate those theories into a pragmatic plan of action anyone can follow. Use it to achieve the kind of success that, until now, seemed always rese

Emotional Intelligence at Work

Access an Untapped Source of Success At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical! --Rita McGlone, assistant director of executive education, The Wharton School of Business Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

Managing Emotions in the Workplace

must remember that such an ability should not be understood as implying that we should disregard our emotional tendencies; this may prevent us from enjoying the many advantages of the emotional system. The popular advice to count to ten ...

Managing Emotions in the Workplace

The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.

Experiencing and Managing Emotions in the Workplace

Emotional and psychological processes and positive intervention strategies. Research in Occupational Stress and Well Being, 3, 1–43. Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the workplace: The new challenge for managers.

Experiencing and Managing Emotions in the Workplace

This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.

The SAGE Handbook of Organizational Behavior

Emotions. at. Work: A. Review. and. Research. Agenda. Note: Search in ABI/Inform engine for the shown terms and ... Though early OB research had gathered rich evidence about emotions in the workplace (see Weiss and Cropanzano, 1996), ...

The SAGE Handbook of Organizational Behavior

This milestone handbook brings together an impressive collection of international contributions on micro research in organizational behavior. Focusing on core micro organizational behaviour issues, chapters cover key themes such as individual and group behaviour. The SAGE Handbook of Organizational Behavior Volume One provides students and scholars with an insightful and wide reaching survey of the current state of the field and is an indespensible road map to the subject area. The SAGE Handbook of Organizational Behavior Volume Two edited by Stewart R Clegg and Cary L Cooper draws together contributions from leading macro organizational behaviour scholars.

Motives for Managing Emotions at Work

The present study examined motives for managing emotions at work using Bolton's (2005; Bolton & Boyd, 2003) theory as a guide. In the process, this study created a measure to assess these motives, the Emotional Labor Motives Scale.

Motives for Managing Emotions at Work

"Emotional labor theory suggests that individuals manage their emotions in customer interactions because they are paid to do so (Hochschild, 1983). However, recent theoretical work by Bolton (2005) suggests that individuals may have a variety of motives for managing their emotions in such interactions. The present study examined motives for managing emotions at work using Bolton's (2005; Bolton & Boyd, 2003) theory as a guide. In the process, this study created a measure to assess these motives, the Emotional Labor Motives Scale. A set of items was generated and distributed to a sample of service employees, along with other measures aimed at examining the antecedents and consequences of the motives. Factor analysis supported the existence of the four motives described by Bolton: pecuniary, prescriptive, presentational, and philanthropic; as well as two additional motives: to avoid punishment and for intrinsic reasons. In terms of antecedent conditions, autonomy orientation was positively related to the prescriptive, presentational, philanthropic, and intrinsic motives, controlled orientation was positively related to the punishment, pecuniary, and presentational motives, and O*NET job characteristics were not predictive of motive use. In terms of outcomes, the punishment, prescriptive, and intrinsic motives were related to the emotional labor strategies, whereas the punishment and intrinsic motives were related to well-being outcomes. Results suggest that motives for performing emotional labor exist and are associated with unique antecedents and outcomes in the emotional labor process."--Abstract.

Professional Communication at Work

Finally, masking involves displaying an emotion that is completely different from the one we are experiencing. ... As I said before, organizations socialize us on how to display our emotions in the workplace. In a recent study, ...

Professional Communication at Work

This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro’s own experiences, the text explores and demonstrates the skills that have facilitated Chesebro’s own students to find work and to succeed in their professional lives. Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also covers essential interpersonal communication skills that are often not discussed, such as: Using networking when job hunting; Earning a good reputation as a new employee Using storytelling and questioning more often Developing coaching relationships with the best senior employees in our workplace, Practicing and developing new skills on our own, and Using workplace politics in a positive and constructive way to accomplish our goals. Utilizing the approach of a supportive communication coach, this text will help readers gain a variety of practical communication strategies they can apply to contribute to success in their own careers.