Quality Issues in Heritage Visitor Attractions

Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality ...

Quality Issues in Heritage Visitor Attractions

* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.

Quality Issues in Heritage Visitor Attractions Tutor Resource Pack

Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality ...

Quality Issues in Heritage Visitor Attractions Tutor Resource Pack

* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future. - Well-respected international contributor team of academics and practitioners. - Covers a diverse range of quality issues and theories in the context of the heritage attractions - Quality as a tool for success

Managing Visitor Attractions New Directions

194–217, ButterworthHeinemann. Laws, E. (2001). The analysis of quality for heritage site visitors. In Quality Issues in Heritage Visitor Attractions ...

Managing Visitor Attractions  New Directions

'Managing Visitor Attractions' is a unique text that provides a cutting edge insight into the issues, principles and practices of visitor attractions today and into the future. Divided into five parts, the book tackles the following topics: · the role and nature of visitor attractions · the development of visitor attraction provision · the management of visitor attractions · the marketing of visitor attractions · future issues and trends With contributions from around the world, the book is illustrated with up-to-date, international case studies from the UK, USA, Singapore, Australia, New Zealand, China, Denmark and Canada. It is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field.

Sugar Heritage and Tourism in Transition

Drummond, S. and Yeoman, I. (2001) Quality Issues in Heritage Visitor Attractions. Oxford: Butterworth-Heinemann. Ferdinand, N. and Williams, ...

Sugar Heritage and Tourism in Transition

This book examines the sugar and tourism relationship in the context of globalization by identifying destination transitions from sugar to tourism. It profiles the role of sugar in colonization, enslavement, decolonization and postcolonial tourism, offering examples of sugar heritage in tourism from Europe, the Caribbean, South America, Asia and North America.

Heritage Tourism

Further reading Drummond , S. and Yeoman , I. ( eds ) ( 2001 ) Quality Issues in Heritage Visitor Attractions , Butterworth Heinemann , Oxford .

Heritage Tourism

Heritage Tourism is a core text for 2nd and 3rd year students on tourism and related degrees where the major focus is on heritage modules. It will also serve as an important reference to postgraduate courses that explore key themes implicit within heritage tourism such as conservation, management, interpretation, and authenticity.

Visitor Management in Tourist Destinations

In: Drummond, S. and Yeoman, I. (eds) Quality Issues in Heritage Visitor Attractions. Elsevier Butterworth-Heinemann, London, pp. 342–265.

Visitor Management in Tourist Destinations

Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students.

Cultural Heritage and Tourism

Drummond, S. and Yeoman, I. (eds) (2001) Quality Issues in Heritage Visitor Attractions. Oxford: Butterworth Heinemann. du Cros, H. (2007) Too ...

Cultural Heritage and Tourism

One of the most salient forms of modern-day tourism is based on the heritage of humankind. The majority of all global travel entails some element of the cultural past, as hundreds of millions of people visit cultural attractions, heritage festivals, and historic places each year. The book delves into this vast form of tourism by providing a comprehensive examination of its issues, current debates, concepts and practices. It looks at the social, physical and economic impacts, which cause destinations, site managers and interpreters to consider not only how to plan and manage resources but also how to portray the past in ways that are acceptable, accurate, accessible and politically relevant. In the process, however, the depth of heritage politics, the authenticity and inauthenticity of place and experience, and the urgent need to protect living and built cultures are exposed. The book explores these and many other current issues surrounding the management of cultural resources for tourism. In order to help students relate concepts to real-world situations it combines theory and practice, is student learning oriented, is written accessibly for all readers and is empirically rich.

Cultural and Heritage Tourism in Asia and the Pacific

exploit the unique heritage and cultural elements of the destination for ... and I. Yeoman (eds) Quality Issues in Heritage Visitor Attractions, pp. 39–53.

Cultural and Heritage Tourism in Asia and the Pacific

The Asia Pacific region’s enormous diversity of living cultures and preserved heritage sites has significant appeal to many tourists. However tourism has grown so rapidly that many issues associated with the incorporation of cultural and heritage experiences in tourist itineraries (such as authenticity verses commodification, exploitation of national cultures, impacts on local communities, and the management of heritage resources) have not been adequately addressed and must be debated. This revealing book reviews recent developments in cultural and heritage tourism in the Asia Pacific region and provides a discussion on how communities have faced and overcome significant challenges to develop and market their culture and heritage resources. A range of models and case studies are used to deepen the reader’s understanding of heritage and cultural issues, to illustrate many of the more controversial issues, and to examine new evaluative, and planning tools. This book is a special issue of the Asia Pacific Journal of Tourism Research.

Heritage Screen and Literary Tourism

Annals of Tourism Research 31 (4), 946—960. Yeoman, I. and Drummond, S. (2001) Quality Issues in Heritage Visitor Attractions. Oxford: ButterworthHeinemann.

Heritage  Screen and Literary Tourism

This book examines the main issues and concepts relating to heritage, screen and literary tourism (HSLT) and provides a comprehensive understanding and evaluation of these three forms of tourism in the context of global tourism development. It analyses the demand and supply of HSLT within the frameworks provided by service-dominant logic and value creation to enable a critical perspective on how HSLT tourist experiences are created, produced and shaped. The volume explores the challenges which relate to the role of the consumer in the co-creation of the tourist experience, and the implications this has for the development, marketing, interpretation, consumption, planning and management of HSLT. It will appeal to researchers and students of heritage tourism, film and literary tourism, media-driven tourism, tourism planning and destination development and management.

Worldwide Destinations

Fyall, A., Garrod, B. and Leask, A. (2002) Managing Visitor Attractions: New ... S. and Yeoman, I. (2000) Quality Issues in Heritage Visitor Attractions.

Worldwide Destinations

Worldwide Destinations: The Geography of Travel and Tourism provides comprehensive coverage of worldwide tourism destinations, examining the basic principles underlying the geography of tourist demand, supply and transportation, together with a broad survey of world tourism generating and destination regions.

Worldwide Destinations Casebook

In Bruges there is the added issue of ensuring that tourism contributes to the ... S. and Yeoman, I. (2000) Quality Issues in Heritage Visitor Attractions.

Worldwide Destinations Casebook

Worldwide Destinations Casebook features 38 comprehensive case studies of international tourism destinations, 10 of them brand new and 28 updated. A companion to the core textbook Worldwide Destinations 5th edition, these cases contextulaise the learning and provide real life illustrations of the theories covered. This new edition covers subjects such as climate change, eco-tourism, destination regeneration and social impact. Case studies are drawn from all regions of the world and include: London Docklands regeneration A tourism strategy for Morocco 'New World' tourism - Outbound tourism from China Antarctica: tourism or conservation? Re-visioning tired destinations: Australia's gold coast Tourism in New York The Way of St. James: the pilgrimage as a cultural resource Ecotourism in the Ecuadorian Amazon The casebook brings a range of benefits to the classroom and by encouraging active learning allows students to gain valuable experience in: Problem solving and decision making Focusing on key issues within a clearly defined situation The development or honing of critical thinking skills Recognising that there is no one 'correct' answer to a problem Judging the relevance of different types of evidence and techniques Worldwide Destinations Casebook is the ultimate resource for contectualizing theory and is essential reading for any tourism student. * New full colour layout with pedagogic structure to aid learning * Comprising over 40 cases from around the world to illustrate subject theory * Comprehensive case matrix to illustrate topic and regional case coverage

Worldwide Destinations Casebook

In Bruges there is the added issue of ensuring that tourism contributes to the ... S. and Yeoman, I. (2000) Quality Issues in Heritage Visitor Attractions.

Worldwide Destinations Casebook

Worldwide Destinations Casebook features 38 comprehensive case studies of international tourism destinations, 10 of them brand new and 28 updated. A companion to the core textbook Worldwide Destinations 5th edition, these cases contextulaise the learning and provide real life illustrations of the theories covered. This new edition covers subjects such as climate change, eco-tourism, destination regeneration and social impact. Case studies are drawn from all regions of the world and include: London Docklands regeneration A tourism strategy for Morocco 'New World' tourism - Outbound tourism from China Antarctica: tourism or conservation? Re-visioning tired destinations: Australia's gold coast Tourism in New York The Way of St. James: the pilgrimage as a cultural resource Ecotourism in the Ecuadorian Amazon The casebook brings a range of benefits to the classroom and by encouraging active learning allows students to gain valuable experience in: Problem solving and decision making Focusing on key issues within a clearly defined situation The development or honing of critical thinking skills Recognising that there is no one 'correct' answer to a problem Judging the relevance of different types of evidence and techniques Worldwide Destinations Casebook is the ultimate resource for contectualizing theory and is essential reading for any tourism student.

European Journal of Tourism Research

Local communities through heritage awarness and global understanding. (pp. 20-39). ... Quality Issues in Heritage Visitor Attractions.

European Journal of Tourism Research

The European Journal of Tourism Research is an interdisciplinary scientific journal in the field of tourism, published by Varna University of Management, Bulgaria. Its aim is to provide a platform for discussion of theoretical and empirical problems in tourism. Publications from all fields, connected with tourism such as management, marketing, sociology, psychology, geography, political sciences, mathematics, statistics, anthropology, culture, information technologies and others are invited. The journal is open to all researchers. Young researchers and authors from Central and Eastern Europe are encouraged to submit their contributions. Regular Articles in the European Journal of Tourism Research should normally be between 4 000 and 20 000 words. Major research articles of between 10 000 and 20 000 are highly welcome. Longer or shorter papers will also be considered. The journal publishes also Research Notes of 1 500 – 2 000 words. Submitted papers must combine theoretical concepts with practical applications or empirical testing. The European Journal of Tourism Research includes also the following sections: Book Reviews, announcements for Conferences and Seminars, abstracts of successfully defended Doctoral Dissertations in Tourism, case studies of Tourism Best Practices. The European Journal of Tourism Research is published in three Volumes per year. The full text of the European Journal of Tourism Research is available in the following databases: EBSCO Hospitality and Tourism CompleteCABI Leisure, Recreation and TourismProQuest Research Library Individual articles can be rented via journal's page at DeepDyve. The journal is indexed in Scopus and Thomson Reuters' Emerging Sources Citation Index. The editorial team welcomes your submissions to the European Journal of Tourism Research.

Management of World Heritage Sites Cultural Landscapes and Sustainability

Quality Issues in Heritage Visitor Attractions. London: Routledge. Dutt, Chris, and Ivan Ninov, I. 2016. “The Role of Mindfulness in Tourism: Tourism ...

Management of World Heritage Sites  Cultural Landscapes and Sustainability

This book highlights the challenges and trends resulting from the relationship between tourist motivations, World Heritage Sites and local cultural uniqueness. With a special focus on Portugal and Brazil, several chapters refer to international cultural heritage experiences and destinations in Belgium, Cuba, Croatia, Italy, Japan, South Africa, Spain and Turkey. The volume shows that there is some crossover between tangible and intangible cultural heritage, and explores themes such as festivals and events, marketing, branding, sustainability, authenticity, preservation, wine tourism, ethnic tourism, religious tourism, literary tourism, museology and garden tourism. It will appeal to readers interested in tourism management, quality of the tourist offer, tourism heritage products, and characteristics of the tourism demand in the scope of cultural heritage.

The Business of Tourism

KU Shackley , M , Wildlife Tourism , International Thomson Business Press ... I , Quality Issues in Heritage Visitor Attractions , Butterworth Heinemann ...

The Business of Tourism

"This book is a matchless guide to the operations and structures of the contemporary tourism industry. Holloway's accessible text has long been a classic and continues to be essential student reading."Dr Nigel MorganReader in Tourism StudiesUniversity of Wales Institute, Cardiff The Business of Tourism is a well established and popular text, providing an accessible introduction to the study of travel and tourism, from its historical roots to the present-day state and likely future direction.This 7th edition provides an up-to-date account of the development, impacts and major players in this fast-moving industry as well as the significant changes in the wake of world events such as 9/11 and the Asian Tsunami of 2004. The text contains a wealth of examples to set the theory in context and a number of longer cases at the end of the book have been chosen to represent the diversity of the industry from small-scale local attractions to the world-wide appeal of major destinations.Among the key topics covered in the book are:- the global economic, socio-cultural and environmental impacts of tourism- technological change and its impact on the industry- the historical and future developments of the industry- the structure and sectors of travel and tourism- further reading and references for more extensive study Chris Holloway is Former Professor of Tourism Management at Bristol Business School, University of West of EnglandNeil Taylor is a former director of specialist tour operator Regent Holidays and currently editor of Bradt's Guides to Estonia, the Baltic Capitals and Tallinn

Cultural Tourism in Southern Africa

Gyimothy, S. and Johns, N. (2001) Developing the role of quality. In S. Drummond and I. Yeoman (eds) Quality Issues in Heritage Visitor Attractions (pp.

Cultural Tourism in Southern Africa

This volume provides an accessible overview of cultural tourism in southern Africa. It examines the utilisation of culture in southern African tourism and the related impacts, possibilities and challenges from deep and wide-ranging perspectives. The chapters use case studies to showcase some of the cultural tourism which occurs in the region and link to concepts such as authenticity, commodification, the tourist gaze and ‘Otherness’, heritage, sustainability and sustainable livelihoods. The authors scrutinise both positive and negative impacts of cultural tourism throughout the book and explore issues including the definition of community, ethical considerations, empowerment, gender, participation and inequality. The book will be a useful resource for students and researchers of tourism, geography, anthropology and cultural studies.

Heritage Revitalisation for Tourism in Hong Kong

Journal of Leisure Research, 6 (Summer): 220–231. Black, G. (2001). “Hows of concept design”. In Quality issues in heritage visitor attractions, ...

Heritage Revitalisation for Tourism in Hong Kong

Heritage tourism is a global multi-million-dollar phenomenon, influencing national, regional and local cultural identities. Hong Kong finds itself at the confluence of several post-colonial economic, political and social developments and with this comes a greater awareness of the need for more meaningful cultural and heritage tourism products, especially in the form of revitalised heritage attractions. Taking a qualitative approach and using semi-structured in-depth interviews with practitioners and stakeholders in the field, this study explores the role of interpretation in heritage revitalisation projects for tourism in Hong Kong. It seeks to examine why the interpretive element of these projects so often gets diminished during the course of implementation and outlines five propositions that may inform it going forward. Ultimately, the findings of this study suggest that, as issues of local identity become ever more important in Hong Kong, the role of interpretation in the development of its heritage tourism products needs to be holistic, integrated and consistent across public, private and non-governmental sectors. Developing a framework of understanding to identify the contextual issues of interpretation and commodification, this book will be useful to students and scholars of tourism, heritage studies and Asian studies more generally.

Civic Tourism The Poetry and Politics of Place

~Szilivia Gymióthy and Nick Johns, “Developing the Role of Quality,” in Quality Issues in Heritage Visitor Attractions Civic tourism urges communities to ...

Civic Tourism  The Poetry and Politics of Place

Examines the tourism industry in the light of civic values that go beyond economics to the social and environmental impacts of tourism development, exploring ways to develop a responsible tourism ethic.

Tourists and Tourism

“Managing Volunteers,” in Quality Issues in Heritage Visitor Attractions, eds. S. Drummond and I. Yeoman, pp. 194–216. Oxford: Butterworth-Heinemann.

Tourists and Tourism

Like earlier editions, the Third Edition of Tourists and Tourism is organized for use in the classroom. While several classic and popular articles from the second edition have been retained, three-quarters are new and cover important areas in tourism studies such as dark tourism, medical tourism, nonvisual sensory experiences of tourism, and tourism as performance. Several address issues that directly relate to the student experience, including study abroad, service learning, social media, and the ethics of travel. Articles vary in length and style; some provide deeper context, while others are designed to spark debate in the classroom. Finally, an introduction to the use of film in teaching about tourism and a link to an important film resource are provided.