Release on 2014-09-19 | by Pierre J Benckendorff,Pauline J Sheldon,Daniel R Fesenmaier
Author: Pierre J Benckendorff,Pauline J Sheldon,Daniel R Fesenmaier
Category: Business & Economics
This second edition of 'Tourism Information Technology' continues to cover the complexities of how information technology is being used in the tourism industry. Fully updated, it covers IT applications in all sectors of the industry including airlines, travel intermediaries, accommodation, foodservice, destinations, attractions, events and entertainment. Organised around the stages of the visitor journey it will cover how tourists are using technologies to support decision making before their trip, during their travels and upon their return. This revised edition also includes the various social media that are impacting the travel industry and consider the increasing number of networks in tourism.
Technology has played an important role in achieving economic growth by garnering economic means for consumers to travel. The development and contribution of air travel as a means of transporting tourists to different locations is an important contribution of technology to the tourism and travel industry. The significant development of low cost carriers is another means of successful technological applications to the tourism and travel industry. The advancement of the Internet has deeply affected the way tourism and travel intermediaries perform their business. The advent and application of mobile technologies have further impacted the tourism and travel industry. Hence the travel and tourism industry has revolutionized their travel plans and strategies with the help of improved information technology solutions. They are resorting to customer focused travel solutions and are aiming to provide a one stop solution for all travel related services through information technology.Tourism Information Technology aims predominantly to contribute to the process of theory building, and therefore to the innovation of research and scholarship in this growing field. As an interdisciplinary book, it supports industry-oriented research as well as academic theory focused research. It will feature both empirical case studies and technical-theoretical papers looking at tourism-travel-hospitality from an IT point of view and at IT from an applied perspective. Information and communication systems embedded in a global net have had a profound influence on these industries, as also these industries with their presence in the electronic market show an impact on the developments of IT. Advances in the use and development of tools, technologies, and methodologies that have facilitated the efficient netting of information and communication systems in tourism, travel and hospitality are to be presented and discussed within this book.
The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the concepts, ideas and technologies discussed in this book will dramatically improve customer service and marketing in this age of technology. Through the practical use of examples and case studies, the author provides an extensive review of the Internet as an agent of change in hospitality and tourism information technology and commerce. "E-Commerce and Information Technology in Hospitality and Tourism" contains essential information about business-to-business and business-to-consumer e-commerce models, and about marketing schemes and strategies used by various sectors of the industry. A discussion of e-commerce answers questions about reliability, privacy and security as they relate to Internet transactions. Travel professionals will benefit from a detailed review of the Internet’s impact on various sectors of the industry including travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more. The author rounds out the book with a glossary of terms, chapter highlights and leads to valuable resources available on related Web sites, as well as a discussion of the future use of technology in the industry.
Information Technology for Strategic Tourism Management
Author: Dimitrios Buhalis
Pubpsher: Pearson Education
Category: Business & Economics
This book addresses the digitization of all processes and value chains in the tourism, travel, hospitality and catering industries. By exploring the new technological trends it provides a solid basis for analysing the impacts of the Information Communication Technology (ICT) revolution on the tourism industry. The book adopts a strategic management and marketing perspective for tourism enterprises and destinations. It suggests that ETourism revolutionizes all business processes, the entire value chain as well as the strategic relationships of tourism organizations with all their stakeholders. It additionally focuses on how ICTs are employed in airlines, hotels, travel agencies, tour operators and destinations management organizations. The book demonstrates that tourism ICTs increasingly determine the competitiveness of the organization, and therefore, they are critical for the competitiveness of the industry in the longer term. The book is aimed at advanced undergraduate and postgraduate students in business, tourism and hospitality programmes that need to explore how they can use ICTs in a strategic context. It is also anticipated that researchers and practitioners will find it useful and stimulating. Features and benefits: Strategic perspective demonstrates the contribution of ICTs to the competitiveness of tourism organizations and destinations A wealth of international examples ensure global application and relevance Extensive use of case studies and illustrative examples demonstrate the link between theory and real world tourism situations Discussion topics encourage students to analyse further the information covered Extensive bibliography and further reading encourage more advanced study Associated website featuring up-to-date FT articles and power point slides create a comprehensive teaching and learning package. Dr Dimitrios Buhalis is Course Leader of the MSc in eTourism and Director of the Centre for eTourism Research (CeTR) at the University of Surrey. He is also Adjunct Professor at the Institut de Management Hotelier International (Cornell University - ESSEC Business School) in Paris. He serves as Vice President of the International Federation of Information Technology and Tourism (IFITT) and has chaired several ENTER conferences. He regularly works as adviser for the World Tourism Organisation, the World Tourism and Travel Council and the European Commission.
Release on 1999-01-12 | by Dimitrios Buhalis,Walter Schertler
Proceedings of the International Conference in Innsbruck, Austria, 1999
Author: Dimitrios Buhalis,Walter Schertler
Pubpsher: Springer Science & Business Media
Category: Business & Economics
During the last couple of years we learned that infonnation and communication technologies have to be seen as key factors for the success in various industries. Especially in tourism it became evident, that missing the developments in this sector could not only be fatal for the unfolding of the businesses, but also unrenouncable in order to withstand in competition. The objective of ENTER is to show the chance that infonnation technology offers for all participants in the touristic competition to act successfully in permanently changing infonnation environments. It reflects the important role of infonnation technologies in this field. Within the last six years ENTER united various experts - practitioners as well as researchers - to exchange their experiences, ideas and visions in the sector of tourism and infonnation technology. The conferences scope is to provide an international platfonn to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The various points of view of all the participants in workshops, reports and discussions always lead to most interesting perceptions.
It has become a widely-recognized fact that entrepreneurs and information technology have become the backbone of the world economy. The increasing penetration of IT in society and in most of industries/businesses, as well as the joining forces of entrepreneurship and innovation in the economy, reinforce the need for a leading and authoritative research handbook to disseminate leading edge findings about entrepreneurship and innovation in the context of IT from an international perspective. Information Technology Entrepreneurship and Innovation presents current studies on the nature, process and practice of entrepreneurship and innovation in the development, implementation, and application of information technology worldwide, as well as providing academics, entrepreneurs, managers, and practitioners with up-to-date, comprehensive, and rigorous research-based articles on the formation and implementation of effective strategies and business plans.
Release on 2018-01-04 | by Álvaro Rocha,Teresa Guarda
Author: Álvaro Rocha,Teresa Guarda
This book includes a selection of articles from the 2018 International Conference on Information Technology & Systems (ICITS 18), held on January 10 – 12, 2018, at the Universidad Estatal Península de Santa Elena, Libertad City, Ecuador. ICIST is a global forum for researchers and practitioners to present and discuss recent findings and innovations, current trends, lessons learned and the challenges of modern information technology and systems research, together with their technological development and applications. The main topics covered include information and knowledge management; organizational models and information systems; software and systems modeling; software systems, architectures, applications and tools; multimedia systems and applications; computer networks, mobility and pervasive systems; intelligent and decision support systems; big data analytics and applications; human–computer interaction; ethics, computers & security; health informatics; and information technologies in education.
Release on 1999-07-01 | by Hannes Werthner,Stefan Klein
A Challenging Relationship
Author: Hannes Werthner,Stefan Klein
Category: Business & Economics
Information systems in tourism, such as reservation systems, yield management systems, and tourism-marketing systems, have been among the pioneers of leading-edge technology applications and are among the most successful users of e-commerce. From both a technological and a management point of view, this book focuses on interorganizational processes and information systems, providing a coherent picture of current trends and future possibilities.
This text provides an analysis of how technology is being applied within the travel and tourism industry. It covers systems used in Europe, the Far East and other English-speaking countries (except the US) and discusses the impact of the Internet and TV broadcast networks.