Trust in the Balance

In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted.

Trust in the Balance

Acquire the best asset of all Your business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first. -- Craig E. Weatherup, president, PepsiCo, Inc. If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.

Building the High Trust Organization

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations.

Building the High Trust Organization

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.

The Lifecycle of Trust in Education

The necessary revolution: How individuals and organizations are working together to create a sustainable world. Doubleday. ... Trust in the balance: Building successful organizations on results, integrity, and concern. Jossey-Bass.

The Lifecycle of Trust in Education

Understanding the dynamics of trust is an imperative undertaking for educational leaders. In this book, using an ecological perspective of the lifecycle, the authors situate trust as an essential ingredient of school leaders’ moral agency and ethical decision making. Based on their 15 years of research on trust in education, the authors describe the nature and dimensions of trust, its importance and imperative, and its fragility and usefulness for school leaders, positioning them as trust brokers in school organizations.

Strategies for Knowledge Management Success Exploring Organizational Efficacy

[Article]. The Journal of High Technology Management Research, 12(1), 139–165. doi:10.1016/S1047-8310(00)00043-2 Shaw, R.B. (1997). Trust in the Balance. Building Successful Organizations on Results, Integrity, ...

Strategies for Knowledge Management Success  Exploring Organizational Efficacy

Knowledge management captures the right knowledge, to the right user, who in turn uses the knowledge to improve organizational or individual performance to increase effectiveness.

The Dark Side of Leadership

Trust in the balance: Building successful organizations on results, integrity, and concern. San Francisco, CA: Jossey Bass. Shockley-Zalabak, P. S., Morreale, S. P., & Hackman, M. Z. (2010). Building the high-trust organization: ...

The Dark Side of Leadership

This volume explores the dark side of leadership – the unethical, unlawful, and unconscionable practice in which some leaders engage. The book includes contributions from scholars from the worlds of education, business, nursing, and other relational-oriented fields of inquiry and practice.

Trust and the Health of Organizations

Trustin the balance:Building successful organizations on results, integrity, and concern. San Francisco, CA: JosseyBass. Shupe, A.,Stacey, W.A.,& Darnell, S.E. (Eds.)(2001). Bad pastors: Misconduct in modern America.

Trust and the Health of Organizations

Leaders are usually held responsible for the trust, health and success of an organization, but it is the culture of organizations that provides the true foundation for these important factors. The leader's personality and skills influence how a trustful environment and working relationship is created, but the organization has a culture, tradition and experience of its own which influences the leader's success. The level of trust in an organization's culture will ultimately determine whether or not it is trustful, healthy and successful. Based on the interview of current and former chief executive officers from profit and non profit organizations to record their experiences in creating trust in their environment and their perceptions of the health of their organizations. The collected data reveals: - The qualities of a "trusted" leader; - How they created trust or; - How trust was destroyed in organizations; - How leaders worked in distrustful environments; - How to create a more healthy organization. This timely work will be of interest to organizations and occupational sociologists, human resource workers, social psychologists, and students of management courses.

The Accountable Organization

Marshall , Edward M. Building Trust at the Speed of Change : The Power of the Relationship - Based Corporation . ... Trust in the Balance : Building Successful Organizations on Results , Integrity , and Concern .

The Accountable Organization

This books lays out the strategies, guidelines, and tools to help anyone with the desire to influence change in organizations, move from purpose to action.

Play Your Best Hand

How to Manage the Four Types of Knowledge Workers--and Stack the Odds for Maximum Success Faith Ralston ... Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern, by Robert Bruce Shaw (JosseyBass ...

Play Your Best Hand

The number of knowledge workers has doubled in the last decade. Unlike yesterday's workers their value is not measured in hours logged, but in how much quality and innovation they create for your organization. Talent is the new wildcard in today's competitive marketplace. If you want to tap your employee's full potential you have to manage differently. Play Your Best Hand shows you how to align knowledge worker's talents with strategic business goals. Using practical exercises and assessments, managers learn to apply strength-based leadership principles to leverage individual and team talents. Play Your Best Hand also covers: the four employee talent types key challenges of managing knowledge workers - and recommended solutions the five talent-based leadership principles and how to apply them and more! Play Your Best Hand is the innovative leadership approach you need to keep today's knowledge workers motivated and productive!

Trust Matters

Trust inthe balance:Building successful organizations on results, integrity,and concern. San Francisco, CA: Jossey-Bass. Short, P. M., & Greer, J.T. (1997). Leadership in empowered schools: Themes from innovative efforts.

Trust Matters

Make your school soar by escalating trust between teachers, students, and families Trust is an essential element in all healthy relationships, and the relationships that exist in your school are no different. How can your school leaders or teachers cultivate trust? How can your institution maintain trust once it is established? These are the questions addressed and answered in Trust Matters: Leadership for Successful Schools, 2nd Edition. The book delves into the helpful research that has been conducted on the topic of trust in school. Although rich with research data, Trust Matters also contains practical advice and strategies ready to be implemented. This second edition expands upon the role of trust between teachers and students, teachers and administrators, and schools and families. Trust Matters: Leadership for Successful Schools also covers a range of sub-topics relevant to trust in school. All chapters in the text have questions for reflection and discussion. Engaging chapters such as "Teachers Trust One Another" and "Fostering Trust with Students" have thought-provoking trust-building questions and activities you can use in the classroom or in faculty meetings. This valuable resource: Examines ways to cultivate trust Shares techniques and practices that help maintain trust Advises leaders of ways to include families in the school's circle of trust Addresses the by-products of betrayed trust and how to restore it With suspicion being the new norm within schools today, Trust Matters is the book your school needs to help it rise above. It shows just how much trust matters in all school relationships—administrator to teacher; teacher to student; school to family—and in all successful institutions.

The Leadership Challenge

3 (1999): 445–455; R. B. Shaw, Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern (San Francisco: Jossey-Bass, 1997); and R. M. Kramer, “Trust and Distrust in Organizations: Emerging Perspectives, ...

The Leadership Challenge

The 25th anniversary edition of the bestselling business classic, completely revised and updated For more than 25 years, The Leadership Challenge has been the most trusted source on becoming a better leader, selling more than 2 million copies in over 20 languages since its first publication. Based on Kouzes and Posner's extensive research, this all-new edition casts their enduring work in context for today's world, proving how leadership is a relationship that must be nurtured, and most importantly, that it can be learned. Features over 100 all-new case studies and examples, which show The Five Practices of Exemplary Leadership in action around the world Focuses on the toughest organizational challenges leaders face today Addresses changes in how people work and what people want from their work An indispensable resource for leaders at all levels, this anniversary edition is a landmark update and must-read.

Culture and Trust in Technology Driven Organizations

Driving Fear Out of The Workplace: Creating the High-Trust, High-Performing Organization. New York: Jossey Bass Publishers. ... Trust in The Balance Building Successful Organizations on Results, Integrity, and Concern.

Culture and Trust in Technology Driven Organizations

Culture and Trust in Technology-Driven Organizations provides insight into the important role that culture and trust can play in the success of high-technology organizations. This book reviews the literature and results of an empirical study that investigated the relationship between mechanistic and organic cultures and the level of trust in technology-based organizations. The book outlines the literature on organizational trust and culture and the role theorists believe they play in the success of a changing domestic and global business environment. It identifies ways of defining culture and trust as well as the survey instruments used to measure them. The book then examines the results of two studies that demonstrate the connection between organizational culture and trust. The two studies were conducted at separate times using data collected from several companies within a three-hour radius of each other. These companies are highly dependent upon the ability to identify, hire, and retain highly skilled knowledge workers. These workers are critical for the companies to successfully compete within the scope of their business and expand into their current and other markets. The book provides a practitioner’s guide—based on the literature review and the results of the studies examined—that can be used to assess, diagnose, and improve employees’ perception of their work culture and improve trust found in organizations. This guide provides management with actions and activities that should be considered when handling the day-to-day business of the organization. If followed, these activities can be instrumental in designing a culture that leads to success and ease of operation for the organization and its members.

Organizational Learning and Knowledge Concepts Methodologies Tools and Applications

[Article]. The Journal of High Technology Management Research, 12(1), 139–165. doi:10.1016/S1047-8310(00)00043-2 Shaw, R.B. (1997). Trust in the Balance. Building Successful Organizations on Results, Integrity, and Concern.

Organizational Learning and Knowledge  Concepts  Methodologies  Tools and Applications

Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization. A much needed collection, this multi-volume reference presents the theoretical foundations, research results, practical case studies, and future trends to both inform the decisions facing today's organizations and the establish fruitful organizational practices for the future. Practitioners, researchers, and academics involved in leading organizations of all types will find useful, grounded resources for navigating the ever-changing organizational landscape.

The Trust Process in Organizations

Empirical Studies of the Determinants and the Process of Trust Development B. Nooteboom, Frédérique Six ... Shaw , R.B. ( 1997 ) , Trust in the Balance , Building Successful Organizations on Results , Integrity and Concern ...

The Trust Process in Organizations

'This volume is essential reading for those who want to keep abreast of cutting edge research on the role and sources of trust in organizations. The introductory chapters by Nooteboom and Six make conceptual strides by examining the interface between cognitive theory and different forms of trust. The detailed case studies and quantitative analyses of trust in organizational and team contexts fill an important gap in the empirical literature on trust. Overall the volume does a superb job of outlining a research programme addressed to theorists concerned with problems of cognition, trust, power and reciprocity in organizational settings.' - Edward Lorenz, Centre d'Etudes de l'Emploi, France 'This is an important and timely book. During the last ten years there has been growing recognition of the role of trust in promoting the economic performance of firms, organizations and societies, but much of the research has been of a purely theoretical nature. Now two leading proponents of the new approach have collaborated to provide empirical confirmation of key hypotheses. This collection of highly original studies by Dutch and French researchers highlights the importance of leadership and other social processes in engineering trust within organizations. It is essential reading for economists, sociologists, psychologists, and students of management and organization interested in this field.' - Mark Casson, University of Reading, UK Taking an interdisciplinary approach, this volume focuses on the trust processes between people within organizations, with an emphasis on empirical studies.

The SAGE Handbook of Industrial Work Organizational Psychology 3v

The social control of impersonal trust. American Journal of Sociology, 93, 623–658. Shaw, R. B. (1997). Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern. San Francisco, CA: Jossey-Bass.

The SAGE Handbook of Industrial  Work   Organizational Psychology  3v

The second edition of this best-selling Handbook presents a fully updated and expanded overview of research, providing the latest perspectives on the analysis of theories, techniques, and methods used by industrial, work, and organizational psychologists. Building on the strengths of the first edition, key additions to this edition include in-depth historical chapter overviews of professional contexts across the globe, along with new chapters on strategic human resource management; corporate social responsibility; diversity, stress, emotions and mindfulness in the workplace; environmental sustainability at work; aging workforces, among many others. Providing a truly global approach and authoritative overview, this three-volume Handbook is an indispensable resource and essential reading for professionals, researchers and students in the field. Volume One: Personnel Psychology and Employee Performance Volume Two: Organizational Psychology Volume Three: Managerial Psychology and Organizational Approaches

Construction Dispute Research

(1996). Applied multivariate techniques (pp. 116–123). New York: Wiley. Shaw, R. B. (Ed.). (1997). Trust in the balance: Building successful organizations on results, integrity, and concern. San Francisco, CA: Jossey-Bass Publishers ...

Construction Dispute Research

There are three specific purposes of Construction Dispute Research. First, this volume aims to summarise studies on construction dispute. Second, apart from the theoretical constructs, where appropriate empirical tests are also included. This approach serves to go beyond the commonly used anecdotal approach for the subject matters. Third, it is the sincere hope of the authors that this book will help shaping research agenda of construction dispute. The studies are mostly framed from a management perspective drawing on methods and concepts in contract law, economics, psychology and management science. The book has twenty chapters that are arranged in four parts covering conceptualisation, avoidance, negotiation and mediation. Part 1 is devoted for dispute conceptualisation. A building is only as strong as its foundation. Thus it is no better start to study construction dispute by conceptualisation. The theme of Part 2 is dispute avoidance. The conventional wisdom of ‘prevention is better than cure’ seems can be applied to all problems. As far as construction dispute is concerned, equitable risk allocation and trust are the two most commonly accepted avoidance strategies. Part 3 focuses on negotiation that is the gateway to resolution as almost all disputes are negotiated first before the service of other mechanisms. Negotiation is sometimes described as an art because settlement may not be obtained solely from legal and rational approaches. Part 3 discusses the behavioral dimensions of construction dispute negotiation. Part 4 deals with Mediation- a form of assisted negotiation. Specially, the skill of the mediators in facilitating settlement, the interrelationships among dispute sources, mediator tactics and mediation outcomes are explored. The studies presented in Construction Dispute Research collectively demonstrate holistic approach in dispute management. Each chapter can be read as a study on its own. Practitioners will find the book a handy reference in dispute management and resolution. Students would find the book useful in explaining in details the causes of dispute, the processes to resolve them. The research design and empirical approaches are particularly useful to students in construction management, architectural, surveying and civil engineering programs.

The Trouble with Trust

Shaw, R.B. (1997), Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern, San Francisco, CA: Jossey-Bass. Sitkin, S.B. and D. Stickel (1996), 'The road to hell: the dynamics of distrust in an era of ...

The Trouble with Trust

"The Trouble with Trust" poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations.

The Handbook of Work and Health Psychology

Among the collection of elegant principles that have guided decades of success of his company, Herman Miller, ... Shaw, R. (1997) Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern, San Francisco, ...

The Handbook of Work and Health Psychology

Workplace health is now recognised as having major legal, financial and efficiency implications for organizations. Psychologists are increasingly called on as consultants or in house facilitators to help design work processes, assess and counsel individuals and advise on change management. The second edition of this handbook offers a comprehensive, authoritative and up-to-date survey of the field with a focus on the applied aspects of work and health psychology. An unrivalled source of knowledge and references in the field, for students and academics, this edition also reflects the need to relate research to effective and realistic interventions in the workplace. * Editors are outstanding leaders in their fields * Focuses on linking research to practice * Over 50% new chapters. New topics include Coping, The Psychological Contract and Health, Assessment and Measurement of Stress and Well-Being, the Effects of Change, and chapters of Conflict and Communication

Leadership Resources

Trust in the balance : Building successful organizations on results , integrity , and concern . San Francisco : Jossey - Bass . According to Shaw , trust is an organizational factor that must be integrated into the very structure of ...

Leadership Resources

This guide provides over 300 pages of resources suggested by leadership educators in surveys, Center for Creative Leadership staff, and search of library resources. This eighth edition is half-new, including web sites and listserv discussion groups, and it places a stronger focus on meeting the needs of human resources professionals and corporate trainers. An annotated bibliography groups leadership materials in several broad categories: overview; in context; history, biography and literature; competencies; research, theories, and models; training and development; social, global, and diversity issues; team leadership; and organizational leadership (180 pages). Includes annotated lists of: journals and newsletters (9 pages); instruments (21 pages); exercises (41 pages); instrument and exercise vendors (5 pages); videos (29 pages); video distributors (4 pages); web sites (6 pages); organizations (21 pages); and conferences (9 pages). (Contains a 66-page index of all resources.) (TEJ)

Trust and Privacy in Digital Business

First International Conference, TrustBus 2004, Zaragoza, Spain, August 30-September 1, 2004, Proceedings Sokratis Katsikas, ... Shaw, R. B.: Trust in the balance: building successful organizations on results, integrity, and concern.

Trust and Privacy in Digital Business

Sincerely welcome to proceedings of the 1st International Conference on Trust and Privacy in Digital Business, Zaragoza, Spain, held from August 30th to September 1st, 2004. This conference was an outgrowth of the two successful TrustBus inter- tional workshops, held in 2002 and 2003 in conjunction with the DEXA conferences in Aix-en-Provence and in Prague. Being the first of a planned series of successful conferences it was our goal that this event would initiate a forum to bring together researchers from academia and commercial developers from industry to discuss the state of the art of technology for establishing trust and privacy in digital business. We thank you all the attendees for coming to Zaragoza to participate and debate the new emerging advances in this area. The conference program consisted of one invited talk and nine regular technical papers sessions. The invited talk and keynote speech was delivered by Ahmed Patel from the Computer Networks and Distributed Systems Research Group, University College Dublin, Ireland on “Developing Secure, Trusted and Auditable Services for E-Business: An Autonomic Computing Approach”. A paper covering his talk is also contained in this book. The regular paper sessions covered a broad range of topics, from access control - sues to electronic voting, from trust and protocols to digital rights management. The conference attracted close to 100 submissions of which the program committee - cepted 29 papers for presentation and inclusion in the conference proceedings.

Trust in Knowledge Management and Systems in Organizations

The knowledge - creating company . ... Nooteboom , B. ( 2002 ) Trust : Forms , foundations , functions , failures and figures . ... Trust in balance : Building successful organizations on results , integrity , and concern .

Trust in Knowledge Management and Systems in Organizations

This work aims at tying trust to knowledge management (KM). It highlights the complexity of the invisible phenomenon of trust challenged by the global economy, and explores the multidisciplinary nature of the concepts of trust and KM.